FAQ

How do I know if my connection is USB 3.0


Sometimes people may still want to go for a faster internet connection even though their speed is already at 5G. 

Here is a way to make it faster. We just need to make sure your Wifi is set to USB 3.0.


1) First, right click on Windows Icon and go to "Settings"


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2) Then go to

Windows 10-"Devices"

Windows 11-"Bluetooth & Devices">"Devices">"Add Device"

and make sure the "Connected to USB3.0" appears Here,


Win10

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Win11

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AC1300

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(If it's connected in USB 2.0 mode, please plug the wifi adapter into a USB 3.0 port on your computer. 

Keep the wifi adapter connected to the WiFi network and follow the steps above to check again)


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AX1800 WiFi Adapter

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USB2.0 LOGO 685a537b3660f.png 


USB3.0 LOGO 685a53a0a1e77.png

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Online Setup Support

1.Please download online setup software and install it.600f8b1a4257a.jpg65654a40a802a.png


2. The software's new ID will come after double clicking on the software.

Please send the ID to our website online chat which is on the bottom-right corner (chat with us)


(The below ID is just a sample) we will do the online setup for you as soon as possible.

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You can also use the teamveiwer. 

Here is the teamvewer download link:  www.teamviewer.com 


Customer Support

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Email: onebigvip@qq.com 

Phone/Text/whatsApp:+1(832)715-3986  (SANA)

Phone/Text/whatsApp:+1(281)914-9993  (JOHN)

Phone:+1-888-991-1996 (Toll Free)

Online chat: www.ninepluswifi.com