FAQ

AC1300: how to switch my mode between 2G and 5G


1) make sure your wifi adapter is completely plugged into the port.


2) right click on the windows/start icon and find "Network Connections"

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3) Type in "View network connections" in the search bar.

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4) Find Wi-Fi 2, and you will see

AC1300: Realtek 8812BU wireless LAN 802.11 ac USB NIC


5) Right click on it and hit “Properties"

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6) Hit "Configuration"


7) Go to "Advanced", choose "Wireless Mode" under "Property", then choose 5.8G/2.4G under "Value"

5.8G will be "IEEE802.11ac"

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2.4G will be "IEEE 802.11b/g/n"

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8) Hit "OK"

(If you are at 5G, you can make sure your connection is at USB 3.0 to make your speed goes faster.

To find out how, go to: https://www.ninepluswifi.com/view/how-do-i-check-if-wifi-adapter.html)






Online Setup Support

1.Please download online setup software and install it, then double-click on the software.


2. After double-clicking ,the software New ID will come. Please send the software ID to our Email: onebigvip@qq.com

or you can send ID to our website online chat which is on the bottom-right corner (chat with us)


(The below ID is just a sample) we will do the online setup for you as soon as possible.

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You can also use the teamveiwer. 

Here is the teamvewer download link:  www.teamviewer.com 


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